EssentialCare (previously known as Extended Warranty)

Two options of EssentialCare are available:

EssentialCare 1-Year

EssentialCare 2-Year

EssentialCare 1-Year

EssentialCare 1-Year option is based on the standard policies as listed above with the following amendments. Its valid service period is 12 months, starting from the date after the original warranty or EssentialCare expiry date.

• Technical Support via Support Ticket
  
• Firmware Upgrades
• InControl Cloud Management
• Hardware Warranty (if applicable)
• Valid for 1 Year

 EssentialCare 2-Year

EssentialCare 2-Year option is based on the standard policies as listed above with the following amendments. Its valid service period is 24 months, starting from the date after the original warranty or EssentialCare expiry date.

• Technical Support via Support Ticket
• Firmware Upgrades
• InControl Cloud Management
• Hardware Warranty (if applicable)
• Valid for 2 Year

A Diagnostic Report is required to validate warranty if the Peplink hardware is already out of warranty at the time of purchasing EssentialCare. More information on how to export a Diagnostic Report can be found at this link (instructions).